Thank you for visiting my website. I hope you'll gain new perspectives from my books and training materials.
Equipping you for success
The Mentor's Apprentice
A fictional tale describing a common workplace situation – a seemingly promising new recruit who doesn’t have the skills to advance. Join Bianca on her bumpy ride to workplace success.
Keeping Customers and Getting Their Friends Too!
An engaging compilation of true stories on good and poor customer service in the form of case studies and exercises.
Podcast - Biz Chats with Dorothy Tuma
Drawing attention to the untold stories of women business owners